Full feature set
Features
Everything a small IT business or MSP needs to run tickets, time and billing in one place.
Tasks & tickets
- Multi-tenant organizations — clients, tasks and users isolated per tenant
- Admin / Manager / Engineer roles with scoped visibility
- Task status and priority tracking with clear ownership
Time tracking
- Time logged against a task, not a free-floating timer
- Reporting on time by task and by client
- Feeds directly into billing — no manual re-entry
Billing
- Quotations and invoices generated from logged time
- Delivered to the customer by email
- One record per client, not a spreadsheet per project
Knowledgebase
- Runbooks and fixes linked to the tasks that produced them
- Searchable across the organization
- Keeps recurring fixes from being re-solved from scratch
Platform
- REST API shared by the web app and the Android app
- Android app live on the Play Store
- Role-based access enforced at the API, not just the UI