Why we built IT Ops

Most task tools are built for software teams and bent into shape for IT support work. Most billing tools have no idea what a "ticket" is. We built IT Ops because small IT businesses and MSPs kept stitching three or four tools together to get one workflow: log the work, track the time, bill the client.

What's different

Multi-tenant from the start — every organization's data is isolated, so the same instance can serve multiple client businesses without any of them seeing each other's tickets.
Time rolls into billing automatically — no separate export/import step between the timer and the invoice.
One API, two clients — the same REST API backs the web app and the Android app, so the field engineer and the office see the same state.