Knowledgebase software with runbooks linked to the work they solve
Capture the fix once and find it again. Runbooks live beside the tasks that produced them, searchable across the organization.
Sound familiar?
- The same issue is re-solved from scratch every few weeks
- Fixes live in one person’s head or in a chat thread
- Documentation tools are disconnected from the work queue
How IT Ops solves it
Linked to the work
Runbooks and fixes are connected to the tasks that produced them.
Searchable across the organization
Your team finds the answer without asking around.
Stops repeat work
Recurring fixes get documented once instead of rediscovered.
How it works
- 01
Solve the issue
Resolve the task as usual.
- 02
Write it down
Save the fix as a knowledgebase entry.
- 03
Find it next time
Search the knowledgebase when it comes back.
Frequently asked questions
Why keep the knowledgebase inside the task tool?
When fixes are linked to tasks, your team finds them while working on the next task instead of in a separate wiki nobody opens.